Student Policies
Student Registration
First time registrants are required to participate in a student orientation program, which will review all registration policies at Sky Language School. Students should register for classes as soon as they are eligible to do so. Following an advisement session with of the each student a student, a placement exam is given. It will be graded by a qualified teacher on staff and placement will be determined.
Registration for classes
Students are to register for classes as soon as they are eligible to do so with the assistance of an Admissions Counselor. Before registering for the first time, all students participate in an orientation, which includes an academic advising session. During the advising session the Counselor provides a complete overview of the enrollment and registration process. The Counselor carefully reviews an enrollment agreement with each student. The enrollment agreement contains information relevant to registration, hours of school operation, cost of the program, course schedule, attendance policy, leave of absence information, withdrawal policies, graduation information and program refunds, if necessary. This document also contains grading system for the school. If the student has very limited English language skills, there school provides a person who can clearly explain the process in their native tongue.
Continuing students must register in person, before the start of the next session.
Attendance
Regular attendance is expected and encouraged. In order to learn English effectively, students should attend all class sessions, arrive on time, and be prepared and attentive. If students are absent, it is their responsibility to make up missed work; incomplete assignments will affect course grades. Administrators should ask teachers regularly if they have any concerns about student attendance. If so, the student should be contacted by the administration and counseled about the importance of attending classes.
Leave of Absence
A Leave of Absence may be granted if the reason is determined to be valid by school officials. A written request for a leave must be submitted prior to the leave of absence. A leave of absence cannot exceed thirty (30) days. Only one leave of absence may be granted to a student in any 12-month period.
Re-Admission
Any student who has withdrawn from the school and desires re-admission must sign a new enrollment agreement for the hours remaining to complete the program. The student will be retested to determine his/her level of proficiency. Any tuition due to the school will be determined and payment must be arranged before re-admittance. Students will be charged the hourly rate for the hours that they need to complete the program. Students will be permitted to re-enter at the discretion of the Director of ESL and after a careful review of their academic records. A student requesting re-admittance after failing to maintain satisfactory progress will not be admitted for one grading period. If reinstated as a regular student, he or she will be placed on academic probation until at least the following grading period.
Examinations
Students will be given tests and quizzes throughout each term as well as a mid-term and final.
Completion of Program
A student must have completed all required courses, passed each level of proficiency, and satisfied all financial obligations before they are eligible to graduate. The school awards a certificate of completion for all courses.
Student Grievance Procedures
Students should try to resolve their complaint directly with the school unless they believe that the school would penalize them for the complaint. To make a formal complaint, students must submit their grievance in writing, to either the Director of ESL or the President of the School, as indicated below.
Students are encouraged to follow the following steps if they feel they have an issue that needs to be resolved:
1. Meet with your instructor to discuss the issue. The instructor and the student should both sit down and discuss the issue at hand and explore possible solutions.
2. Notify your Director in writing. If the student is unable to resolve the issue with the instructor he or she should notify the director of the campus in writing. After receiving the complaint, the director will, within 72 hours, schedule a meeting with the student to address the concern. The meeting will take place within 5 business days of the complaint being received. The director will meet with both the student and the instructor (either individually or jointly) and make a reasonable attempt to resolve the complaint to the satisfaction of both parties.
3. Notify the Executive Director of the school in writing. If the complaint still has not been resolved, then the student should notify the president/owner of the company in writing. Upon receiving the complaint, the president shall respond to the student within 5 business days. The president will meet with the student, instructor, and director, either separately, or jointly, to satisfactorily resolve the issue at hand. If the situation still has not been resolved, the student should continue to the final step of the grievance process.
4. If your issue remains unresolved after following the above steps, then you have the right to file an official student complaint with the licensing and/or accrediting body. Sky Language School is supervised by:
New Jersey State Education Department
100 River View Plaza
Trenton, NJ 08611
(609) 292-4469
New York State Education Department
116 West 32nd Street, 5th Floor
New York, NY 10001
(212) 643-4760
Commission on English Language Program Accreditation
1001 North Fairfax Street, Suite 630
Alexandria, VA 22314
(703) 665-3400
Emergency Action Plan
Sky Language School takes proactive measures to protect the safety of all of our students and staff members. The actions taken during any type of emergency situation depends on the specifics of the incident. The main objective is the protection of the students and the staff members.
Please refer to the below Emergency Action Plan for more details!